Body Intelligence Summit Customer Support Center


Welcome to the Body Intelligence Summit Support Center. This event is being presented by The Shift Network. We're excited to offer this incredible online gathering of Body Intelligence experts, and we're also passionate about providing the best support possible to our participants. Please begin by reading through the following Frequently Asked Questions. If you don’t find the answer to your question(s) in the FAQs, please scroll down and click on the appropriate support link for additional assistance.


Live Calls and Free Replay FAQs:

Where is the Program Schedule and Replays page?

Access the summit Program Schedule and Replays page.

How do I listen to the live calls?

If you've already registered, we've emailed you a phone number and PIN code. (Don't see it in your inbox? Please check your spam.) Or, you can use our General Access Number: Dial +1-425-440-5100 and enter the PIN 862166#. Click here for local access numbers, or here for Skype instructions.

You can also listen live via webcast, from the summit Program Schedule and Replays page.

How do I listen to the free replays?

Recordings are posted on the summit Program Schedule and Replays page, usually within four hours after the live call. Then it's available to you for free replay for a limited time, usually 48 hours. Click on the speaker’s name on the left, and the "Play audio" section will appear above the speaker’s bio once it has been posted.

NOTE: If you don’t see an audio replay option, either the recording is not posted yet, or the free playback window has expired. If you’ve had the Program Schedule and Replay web page open for a while, please refresh or reload the page to update it.

Additional Audio Troubleshooting:

  • Our default audio player will work on most devices by clicking the yellow “Play” button. Make sure that the player is not muted by clicking the "max volume" speaker icon on the right side of the volume bar, and that the volume on your computer/device is turned up. If you’re still not hearing anything, then take one of the following steps and try the “Play” button again:
  • You can also use our alternate Flash audio player, if Adobe Flash is installed and enabled in your web browser:

Where is my free registration bonus?

You can grab your bonus on the summit Program Schedule and Replays page, or contact customer service.

I need help signing up for the Body Intelligence Mastery Collection. Who do I contact?

You can reach our online Customer Support here:

Or, phone our Order Department during the hours of 9am to 5pm Pacific, Monday through Friday: (415) 223-7565.

How do I access the Body Intelligence Mastery Collection recordings, downloads and transcripts?

On the summit Program Schedule and Replays page, enter your email address (the same one you used when purchasing the upgrade) in the box above the SIGN IN bar at the top left, then click the bar. (If you don't see the Sign In bar, you're probably already signed in. Just try an audio to confirm.) You'll now have access to all of the audio replays as they become available. If a transcript has been processed — this is usually complete within two weeks after the live call — you'll see that too, right next to the "Play audio" section.

Why does it say The Shift Network on my credit card statement or receipt?

The Body Intelligence Summit is presented to you by The Shift Network. For more information about The Shift Network, and to find out more about all the programs that we offer, click here:

How can I get a refund for my Body Intelligence Mastery Collection?

For the most part, our customers are very happy with the Shift Network products they buy. However, if you should want a refund for any reason, you will need to submit a refund request here within 60 days of the date on your receipt to let our Customer Service department know you'd like a refund. They will take care of you.

That's it! We hope you are getting a lot out of your product, and that you'll refer to it for a long time to come, but if not, just follow the above instructions and we'll send you your refund.

Special Offer Packages from Speakers FAQs:

I purchased or am interested in one of the speaker's special offers, and I have a question or a problem with my order. What do I do?

Please directly contact the speaker or organization who has made the offer, as these offers are not sold or fulfilled by The Shift Network, and we can’t help you with them. Check the contact information listed on your purchase receipt, or find the contact information on the website of the speaker who made the special offer. Links to the speakers’ websites are provided below each speaker's bio on the summit Program Schedule and Replays page.

All other Customer Support questions:

For all other questions about this Summit, please click here:

Thank you for visiting our Body Intelligence Summit Customer Support Center!